Q1: How do I check product stock status? A: Search the catalog number in the Products page; stock status is displayed in real time on the product detail page. In-stock products usually ship within 1-3 business days; pre-orders show estimated arrival dates.
Q2: How should products be stored? A: Storage conditions vary by product. ELISA kits are typically stored at 2-8°C; antibody products at -20°C; protein products should follow the storage conditions specified in the product manual.
Q3: Can the shipping address be changed after placing an order? A: Before the order enters the shipping process, you may contact customer service to change the address. Once shipped, the address cannot be changed, so please verify carefully when placing your order.
Q4: How do I obtain technical documents (COA/MSDS/manual)? A: Each product detail page provides a manual download link. For COA (Certificate of Analysis) or MSDS (Safety Data Sheet), please submit a request via the online inquiry form or contact the technical support team directly.
Q5: What should I do if a product has quality issues? A: Please contact customer service within 7 business days of receipt and provide photos of the issue along with the catalog number. After verification, we will provide a free replacement or full refund for confirmed quality issues.
Q6: Are invoices available? A: Yes. All orders can be issued a VAT electronic invoice. After order completion, go to My Account > Invoice Application to submit billing information; invoices will be issued within 1-3 business days.
Q7: Do you offer custom services? A: We offer custom antibody development, protein expression and purification services. Please contact us via the online inquiry form or technical support hotline; our R&D team will provide proposals and quotations.
